CVM WEB - Managed Website Platform & E-Commerce Engine   |   Call Toll Free # 1 888 993-2546 for more information.

Back to Home Page

CVM WEB



Refund Policy

  1. Recurring Monthly Hosting Fees.

    All sales are final. Monthly hosting fees are non- refundable.

    Recurring Monthly Hosting Fees are paid automatically through our recurring payment system and therefore
    you need to cancel it by phone after you verify yourself as the main account owner.

    To cancel your monthly website hosting subscription, please contact us by phone at 1 888 993-2546
    during normal office hours, Monday - Friday 9am - 5pm (EST).

    Please note, if you decide to cancel your website; that will also DELETE ALL YOUR DATA on our servers
    and you will also lose your attached BUSINESS E-MAIL SERVICES, inluding all your stored e-mails as well.
    Please do forward all your important e-mails to another e-mail address you might have
    and save your website files from your FTP server if you like to keep them for future use.

  2. Excess Disk Usage and Bandwith Usage

    All sales are final. Above service fees are non-refundable.

    Excess Disk Usage and Bandwidth Usage occur when your disk and data transfer usages are exceding your included quota,
    described in your monthly plan details. These fees are automatically calculated and charged on your primary payment method.

    Example: If your monthly hosting plan includes 1GB of Disk Usage but your website's data exceeds that amount,
    the system will automatically calculate and bill you for the extra usage, using your primary credit/debit card on file.
    If you have questions regarding your monthly plans, please contact us via our Contact page.

  3. Extra Credit Purchases for E-mail Addresses, Newsletter Credits and SMS Credits

    All sales are final. Above service fees are non- refundable.

    Additional purchases for Extra E-Mail Addresses, Newsletter Credits and SMS Credits occur based on your requests,
    charged on your primary payment method by CVM WEB (Creative Vision Media Incorporated).

  4. Assisted Setup Service

    Assisted Setup Service qualify for refund within 14 days of purchase if not in use or service does not started.

    Assisted Setup Service includes basic help with setting up a new website within CVM WEB's Managed Website Platform.
    If you decide that you don't like to use your purchased Assisted Setup Service, we will refund the paid amount to your credit card.

    Please note, that this is not a satisfaction guarantee, all started services described as in use and therefore they are non-refundable.

    For more details on this service and what's included within, please see related plan details.
    Available CVM WEB Plans and Services: Starter Plan | Business Plan | Pro Plans / E-Commerce

  5. Custom Website Design and Graphic Design Services

    Custom Website Design and Graphic Design Services qualify for refund within 14 days of purchase if not in use or service does not started.

    Custom Website Design and Graphic Design Services are purchased from Creative Vision Media Inc. (DBA. CVM WEB),
    based on client's request for development of a unique website and graphic design services.

    These services are time consuming and require special attention from our designers and programmers and not re-usable,
    therefore there is no-refund if service started.

    Please note, that this is not a satisfaction guarantee, all started services described as in use and therefore they are non-refundable.

    For questions regarding these services, please call us at 1 888 993-2546 or contact us via our Contact page.